As to SW11's partisan point, the fact that she did not query or re-route a suspect telephone call suggests that (1) English was not her first language, and she may have been unfamiliar with the nuances of accents, and (2) her training on UK patient confidentiality law and call handling left a lot to be desired.
I find it unbelievable that the hospital, who not only had the Duchess of Cambridge as a patient but, no doubt, many other patients paying a lot of money to be there, did not have the tightest form of security in place and a properly-trained receptionist to monitor phone calls.
I think the fact that Jacintha was of Indian descent did play a big part in why she hanged herself - they seem to have a bigger respect and shame value than most of us. I think it is a great pity because she wasn't even the nurse that passed on any information to the 2 DJs, she only passed the phone call through to the other nurse and it was her that spoke to the DJs and gave out the information.
Why has the other nurse not been mentioned in the newspapers or TV news?
Have to agree with Jugggle, England has treated employees with ridicule for centuries unfortunately it has been part of the upbringing, you give, if you believe you are in a position to do so or take if you don't have enough self confidence to stand up for your self. The present employment situation makes the latter more difficult.
When I heard the news I assumed the nurse was foreign and certainly would not have been able to 'nail' the accent. I believe we are hearing about one case of many. It's sad and something some of the management will have to live with for the rest of their lives.
I expect some resignations undoubtedly no one will leave empty pocketed!
the hospital management were very quick to give a statement that the nurse had not been officially disciplined for passing on the call.
Its what they didnt say that matters
They is no way they would have sat that nurse down and said 'dont worry, we all make mistakes'
She probably had the worst telling off in her life.
The fact that one of the suicide notes that she wrote is critical of the hospital confirms to me how upset she would have been, not just at being juped by the call, but by what was said to her by the upper management, the people who stood outside the hospital and said what a muched loved member of staff she was.
combine the australian phone call, the world wide press, and the hospital executives, it was a combination that drove her to do what she did.
The hospital did not tell or force Saldanha to kill herself. Her common sense should have told her that the Queen would not have telephoned the hospital in the early hours of the morning. This woman had issues that she was afraid would come to light with the spotlight shining upon her. A devoted mother working miles away from her family for 4 years? Yeah OK.
The only person to blame for the suicide of the woman is the woman herself. Not the hospital, her collegues or the radio station
Dave>> I do not hate you only some of your daft answers at times! PS not a man by the way
I find myself fully agreeing with Mr SW,someone who hates me,a pity. As to the first nurse,she was Indian of course. We havent seen anything of the second one,but her voice sounded English ? The second one certainly needs re-training. She should not have given out medical info on the phone to anyone.
to staff as they often don't LISTEN. From my observation, I think NHS management, HR and Private Senior Management can be excessively ruthless. Hospital Management they just dont LISTEN but they think they know everything. They will then get barristers who will defend for them regardless of whether the are right or wrong.
